Crisis preparedness and management

When it can help

• Roles and delegated authority are documented, but activation procedures have not been exercised.
• Information comes from several functions and there is no shared approach to updating it and bringing it to decision-makers.
• An exercise or event has revealed issues that need reviewing and translating into assigned actions.

Before, during and after

Before: examine roles, delegated authority, activation and escalation criteria; exercise decisions and coordination through relevant scenarios.

During: consider support for understanding the situation and coordinating only with a defined assignment, availability, stakeholders and responsibilities. This page does not activate an emergency service or promise 24-hour coverage.

After: review decision sequences, information used and issues; propose update priorities and ways to check progress.

Crisis Readiness Workshop

Guided work allows observation of how the roles involved address an agreed scenario. A tabletop exercise can challenge choices, communication and coordination between functions without automatically replacing an operational exercise.

Before the activity, the capabilities to assess, participants, scenario, observation methods and deliverables are defined. Evidence concerns organisational functioning: individual learning may be a useful effect, but requires distinct objectives.

From evidence to action

Different situations require different levels of analysis, ranging from reviewing an existing plan to developing scenarios, procedures and activation criteria.

The work produces concise, practical documents identifying priorities, decisions to be made and actions to be taken. Scope, timelines and fees are agreed with the client according to the work involved.

Decisions and coordination

During a crisis, organisations need clear responsibilities, reliable information and decision-making processes that can adapt as events unfold.

Strathego helps establish these arrangements and, where expressly agreed, can also support the organisation during a crisis by facilitating coordination and assessing available options.

Decisions remain with the client organisation, as does responsibility for implementing the measures identified. Strathego’s involvement follows the agreed role, terms and availability.